Service
Assistance and maintenance for the cooling of critical applications
The expertise we have gained through the development of industrial air-conditioning and refrigeration systems enables us to provide our customers with a complete service, from system design and equipment supply to start-up activities, as well as routine and extraordinary maintenance.
The level of complexity and precision required in modern production processes demands a high degree of control and reliability. Temperature management and heat dissipation are among the critical issues to address, considering the uniqueness of each process and application.
We are by your side at every stage., from design to installation, from start-up to routine and extraordinary maintenance.
Our technical support team also provides a remote assistance service. Always attentive to the needs of its customers, Cosmotec has developed and launched a range of technologically advanced controllers that ensure connectivity wherever you are. Thanks to this connectivity, our support team can assist you in real time, wherever you may be, providing advice and recommendations to improve performance, resolve potential issues, and monitor the operation of your units.
Impeccable service
We work with precision and speed to ensure the proper functioning of your machines, to guarantee minimum downtime
Support everywhere
Thanks to connectivity, we are by your side in real-time, wherever you are, to give you advice and suggestions on how to improve performance, solve problems, and monitor the operation of your units.
Specialist team
Our highly qualified personnel are trained and certified to work on air conditioning and refrigeration systems.
Complete solutions
We're with you from the design stage, identifying the components to build the most suitable system, right through to scheduled maintenance.
Services
Our goal is to support our customers in the design and maintenance of cooling systems tailored to their specific needs, helping them reduce energy consumption, maximize their investment, and ensure that their systems remain fully operational throughout their entire service life.
With Cosmotec Service, the value of your investment is preserved, while every product remains efficient, reliable, and safe throughout its operational lifetime.
To meet your needs in the most flexible and comprehensive way possible, we offer a wide range of individual services as well as complete service packages. Discover the full details of our offering!
- Analysis dedicated to the restoration of the plant
- analysis dedicated to refurbishment
- system update
- supply of original components
- Next Business Day
- 24/7 on-call services, 365 days a year
Telecare
The assistance you need, when you need it
When it comes to a company’s competitiveness, one of the key parameters used to measure it is production efficiency. However, equipment failures and malfunctions often lead to unplanned downtime, which can be a particularly critical situation for any organization.
Unplanned downtime, generally caused by unexpected breakdowns, software or hardware errors, or unsatisfactory performance, can result in unforeseen costs, sometimes very significant ones.
It is therefore of vital importance for all companies to minimize these occurrences as much as possible. In such situations, the intervention of a qualified technician must take place in the shortest possible time to limit the consequences.
Production downtime is not an option – The assistance you need, when you need it
Remote assistance makes it possible to drastically reduce response times, significantly shortening the period between the customer's service request and the actual resolution of the issue. As a result, machine downtime is considerably lower than with an on-site intervention, leading to substantial savings in service and maintenance costs.
Distant but united – Physical distances are no longer a constraint
Through the remote assistance service, it is possible to provide real-time customer support with the highest level of security, wherever users may be located.
Our technicians can deliver specialized remote assistance, guiding customers through the process of identifying the root cause of an issue, finding the appropriate solution, and restoring the system to full operation.
- Speed of fault comprehension
- Certain identification of components to be replaced
- Chat (with simultaneous translation) during troubleshooting activities, for more immediate understanding
- Possibility to record videos/photos of the activities/checks performed for future reference
Remote assistance enables customers to reduce downtime and avoid the costs associated with on-site technical interventions.
Our remote support packages
My Remote Support Mobile
Remote assistance with a mobile device (smartphone, tablet)
The subscription is annual and includes an unlimited number of assistance requests.
My Remote Support Glasses
Smart Glasses Remote Assistance
The subscription is annual and includes an unlimited number of assistance requests.
Open tickets will take precedence over other requests
The Smart Glasses device, with which the operator in the field can operate in real time, is included. The device is able to project the information exchanged with the specialised technician into the field of vision (augmented reality).
My Remote Support StartUp
Remote assistance for initial start-up support
Specialised technician dedicated to remote support for the entire duration of the operation
My Remote Support Mobile or Glasses package included for the first year. The service can be provided in two ways:
My Remote Start Up Mobile
– My Remote Start-Up Glasses
ADAM APP
Thanks to Adam, you will have access to our entire commercial and technical documentation.
Help and Returns
Need to return one of our units?
To request a return, please complete the form and send it to aftersales@stulz.it.
FAQ
Nel confronto tra manutenzione preventiva vs predittiva, la scelta dipende dagli obiettivi dell'azienda e dalla criticità degli impianti. La manutenzione preventiva riduce il rischio di guasti grazie a controlli programmati, mentre la manutenzione predittiva monitora in tempo reale parametri come temperature, pressioni e consumi energetici per individuare possibili problemi prima che causino un fermo impianto. Per applicazioni di refrigerazione industriale, la combinazione dei due approcci rappresenta spesso la soluzione più efficace per garantire continuità operativa, efficienza energetica e riduzione dei costi di manutenzione.
La manutenzione regolare consente di ridurre il rischio di guasti, migliorare l'efficienza energetica e prolungare la vita utile di chiller, condizionatori industriali, scambiatori di calore e sistemi di ventilazione.
Per ridurre i fermi impianto è fondamentale effettuare controlli periodici e interventi di manutenzione programmata. L'individuazione precoce delle anomalie aiuta a prevenire arresti non pianificati e costose interruzioni della produzione.
Un servizio di manutenzione può includere verifiche funzionali, controlli dei componenti, tarature, attività preventive, ricerca guasti e supporto tecnico per garantire il corretto funzionamento delle apparecchiature.
I servizi possono comprendere consulenza e progettazione, installazione, avviamento (Start-Up), manutenzione programmata, assistenza tecnica, supporto remoto, fornitura di ricambi e formazione del personale per garantire efficienza e continuità operativa.
La consulenza tecnica aiuta a individuare la soluzione più adatta alle esigenze applicative, ottimizzando prestazioni, consumi energetici e affidabilità di chiller, condizionatori industriali, sistemi di ventilazione e scambiatori di calore.
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